Frequently Asked Questions

We’re here to help in any way we can

If you don’t see the response to your question below,
please do get in touch via our contact form.

  • What area do you service

    We service Newcastle, Lake Macquarie and the Lower Hunter Valley in NSW, Australia.

  • Is there a delivery fee?

    A delivery and collection fee is charged for all orders at a rate of $2 per km per trip from Marmong Point Marina by road as calculated using Google Maps. Alternatively, you are welcome to pick up and return the items yourself for no additional fee.

  • Do you have a showroom?

    We work from a home based studio in an effort to keep our costs to you down. All of our items are available to view on our website including prices, sizes and quantities available. Please reach out if you have any questions at all.

  • Can you help with styling the venue?

    Absolutely. Our packages come with the option for full service which includes set up, styling and pack down. If you are hiring individual items, a set up, styling and pack down request can be added to your wishlist and a labour fee will be included in the quote.

  • What's the difference between "Full Service" & "DIY Hire"?

    Full Service Hire is when we deliver, set up and style your event then return later that day or the following day to pack up.

    DIY Hire is where you collect the items from us at Marmong Point, you set up, pack up and return to us after the event. Also known as Dry Hire.

  • Do you provide the food as well?

    Unfortunately, we’ve recently hung up our aprons and are no longer provide catering for events ourselves. We can however recommend the best in the business who can deliver the food direct to your door. We are happy to organise a quote for you.

  • How far in advance do I need to book?

    We take bookings up to 12 months in advance but we are happy to pencil your date in earlier and will send you a quote at the 12 month mark.

    If your preferred date is full, think about whether you can have your hired items delivered earlier or can you pick up the items yourself?

  • How do I book?

    You can either fill in the Contact Form or call 0403508358 and have a chat with Lia. If your preferred date is available, we will happily provide you with a quote. Confirmation of final numbers is due one week prior to your event and the balance of payment is due on or prior to the date of your function.

  • Is there a minimum hire amount?

    We have a $1000 minimum spend for full service events which includes delivery, set up, styling and collection the following day and $450 minimum spend for delivery and collection only. There is however no minimum hire amount for dry hire - which is where you collect the items from us at Marmong Point and return them back to us after your event. Please note however that some items such as our champagne tower and plinths are not suitable for dry hie.

  • How do I pay?

    Payment options are included on our invoice. We accept Credit Card, Electronic Bank Transfer, Cash or Cheque.

  • How long is the hire period?

    Delivery and pick up times will be mutually agreed on. The hire period is usually for a weekend with drop off on Friday and pick up on Monday providing the items are not booked for another event. If we are setting up for your event, then we will arrive 1-2 hours before the guests are due.

  • What is the cancellations policy?

    We understand that unexpected things sometimes happen. You may cancel at any time up until one week prior to your event and your deposit will be refunded. Any cancellations in the week leading up to your event will forfeit the deposit.

  • Do I have to wash the items I've hired?

    Yes, we certainly do appreciate it when that hire items have been washed, dried and packed away ready for collection unless advised otherwise. Some of our items are extremely fragile/vintage and cannot be placed in a dishwasher. You will be advised which items must be hand washed and which ones can go in a dishwasher. If any items are returned in an unclean state or damaged state, you will incur a re-washing or replacement fee which will be invoiced separately.

  • Is all your teaware vintage?

    If you look through our Teacup Hire page you will see we have an eclectic mix of vintage and modern fine china. Our most popular range is from the Australian designer, Cristina Re. We do stock a small range of Royal Albert, Royal Doulton & Wedgwood china but in an attempt to keep our cost to you affordable, we also have an extensive collection of lesser known vintage labels and modern teaware which is still guaranteed to give your table a luxurious look.

  • What happens if I accidentally break something?

    We understand that accidents do sometimes happen. In the unlikely event that loss or damage to any of our equipment occurs, you will be invoiced for the replacement cost of the missing or damaged items. Replacement cost is based on the recommended retail price for the item as advised by Events to Adore.

  • I don't know how many guests will be attending

    No problem. Final numbers are not needed until the week before the event. You will be asked to provide a rough idea of your expected numbers at the time of booking but we understand these numbers will fluctuate. Once you have confirmed final numbers, this is the amount you will be invoiced for.

  • What if my final guests numbers change?

    Final numbers are to be confirmed one week prior to the event. We can accommodate minor changes in numbers, but if any guests drop out one week prior to the function, unfortunately no refunds can be given.

  • Do you have any other questions?

    Give us a call on 0403 508 358.

Terms and Conditions

Please click here to download a full copy of our Terms and Conditions